Ordering an electric scooter or an electric bike, and then receiving a damaged package is a frustrating situation. If this happens to you, do not hesitate to make reservations. Otherwise, you risk losing any possibility of recourse. Want to know more? Weebot explains what a reservation in transport is, why this process is important, and especially how to properly implement it to protect your rights.
Why issue a reservation in transport?
Issuing a transport reservation upon receipt can save you a lot of hassle and ensure that you are not left without recourse in case of damage. Here’s why this step is important to protect your purchase.
A fragile and precious product: the need to act quickly
Electric bikes and electric scooters are technical and expensive equipment. Their transport carries real risks, particularly due to their size, weight, and delicate components such as batteries and wheels. If a shock or poor packaging occurs, it can affect their performance, even rendering the device unusable. Issuing a reservation immediately allows you to identify the damage and protect yourself against any liability, while paving the way for quick compensation or exchange.
An often insufficient packaging: a risk not to be underestimated
A poor packaging or careless handling during transport can easily lead to distortions or malfunctions. Issuing a reservation at the time of delivery is then your only chance to report a defect before the packaging is destroyed, which could make recourse much more difficult.
The importance of reactivity: don't let time work against you
The transport rules are clear: if you do not report the damage quickly, it will be difficult, if not impossible, to obtain compensation. Furthermore, every minute counts: the longer you wait to make a reservation, the more your claim may be questioned. Acting in the first few minutes after receiving the package maximizes your chances of obtaining a favorable solution.
Protect your investment: avoid losing your rights
By issuing a reservation, you engage the carrier's responsibility. This allows you to ensure that your claim is taken into account and that your right to compensation or reimbursement is preserved. Without a reservation, you could be considered to have accepted the product in good condition, which deprives you of any possible recourse.
How to raise a reservation in transport at Weebot?
If after ordering an electric scooter or bike from Weebot your package arrives damaged or is lost, you can file a claim and obtain compensation if the transport responsibility is engaged.
First reflex: Open the package in front of the delivery person.
"The condition of your package seems damaged upon receipt? The first reflex is to open the package and take the product out of its box in front of the delivery person and check for any damage to your electric scooter or electric bike."
How to raise reservations?
The carrier is responsible for your package until it is in your possession. As soon as damage is observed, the only way to obtain compensation is to report it without delay. You have the right to make reservations with our carrier directly on their delivery slip. Without reservations, no other recourse is possible! An important point, you must clearly note the damages in writing on their delivery slip and also take photos of the damages.
What does the law say about the reserve in transport?
When you receive a damaged package, you must first understand what the law provides regarding transport reservations. Did you know that, by default, the legal regime provides for limitations on compensation? This means that, without a reservation, you risk not being fully covered in case of damage. To avoid this, it is crucial to follow a precise procedure as soon as you receive your order.
15 minutes to check: a deadline not to be overlooked
The law is clear: you have a period of 15 minutes to check the compliance of your order, starting from its receipt. This period is crucial for spotting any omissions, errors, or damages to your items. If you exceed this allotted time without reporting a problem, it will be more difficult to claim compensation. It is therefore essential to quickly verify whether the delivered items match what was expected and if there is any visible damage.
The correspondence with the delivery note
Another important point: make sure that the delivery note matches the items delivered. If a product is missing or if an item is damaged, this must be noted. The correspondence between what is indicated on the delivery note and what you receive is essential to legitimize your claim. If everything is in order, you can accept the delivery with peace of mind. On the other hand, if a problem is found, you can refuse the delivery and make reservations on the transport document.
How to initiate a complaint?
Once the verification procedure is completed and if a problem is identified, you can refuse the delivery. This step is essential to initiate a claim. It is crucial to make reservations on the transport document, detailing precisely the reasons for your dissatisfaction. The reservations must be written, clear, and dated, ideally accompanied by photos to support your request. By proceeding in this manner, you protect your rights and increase your chances of receiving compensation or a replacement product.
You will have understood that respecting the legal rules regarding transport reserves is important to guarantee your rights. Acting quickly and accurately maximizes your chances of obtaining a fair and swift solution.
How to properly formulate a reservation when receiving the package?
At the time of the delivery of your electric scooter or bike, you must follow certain steps to report any damage. This is necessary to inform the carrier of any damages or omissions related to your order and to initiate a compensation procedure. Here are the key pieces of information to know.
The steps to issue a reservation
To be admissible, the reservations must be:
● Written on the waybill or transport document at the time of delivery.
● Precise, with photos of the scooter or electric bike as support. You must also clearly state the damage suffered by the vehicle, with the reference or name of the concerned parts, and if possible, their quantity.
● Complete, as the elements indicated below cannot be retained.
Here is a reservation confirmation template that you can fill out if needed: https://www.expedeasy.com/upload/form/reserve_livraison.pdf
What to do in case of contactless delivery?
There are exceptional situations where you will not be able to receive the delivery in person. Fortunately, a government decree (put in place during the health crisis) has anticipated this type of situation by establishing a very specific procedure.
"It is then up to the carrier to validate the delivery document by signing the transport document. You will then have an additional period to raise reservations (before noon the day after the delivery) with the supplier of the goods."
Non-admissible reserves: the limitations of your rights
Reserves are said to be "inadmissible" when their issuance is incomplete or imprecise. As a result, the only reserve "damaged item" is insufficient to trigger the compensation procedure. You must explicitly specify the product reference and the exact nature of the damage. For missing parts, be sure to mention their exact number. Failing to follow these procedures may put you in a difficult position, potentially jeopardizing your right to compensation for the damages suffered.
The consequences of not issuing reservations
Not issuing reservations upon receiving a damaged package can have serious consequences. If you skip this step, you may find yourself in a situation where it is impossible to claim a refund or a replacement, even if the product was damaged during transport. What happens if you forget or neglect to issue reservations?
Loss of right to compensation
The first direct consequence is the loss of your right to compensation. Without a formal reservation, the carrier and the sender consider that you have accepted the package in good condition, even if you notice damage later. Indeed, the law states that in order to claim compensation or an exchange, you must report any issues immediately at the time of delivery. Without this formality, you are effectively deprived of any possibility of repair or refund.
The dispute with the carrier is becoming complicated.
If you forget to raise reservations, resolving a dispute with the carrier becomes much more complicated. In the absence of formal proof, the carrier can argue that you accepted the package without raising any issues at delivery. In this case, it will be difficult, if not impossible, to prove that the damage occurred during transport, which jeopardizes your chances of finding an amicable solution.
Long and uncertain procedures
Without reservations, you will likely have to go through longer and more complex procedures to try to resolve the issue. You may have to provide difficult-to-obtain evidence, such as before and after photos of the delivery, or testimonies from third parties, which can significantly slow down the process. Additionally, a lack of responsiveness at the time of delivery may work against you if the carrier decides to contest the situation.
A compromised peace of mind
Not raising any reservations leaves you in a vulnerable situation. You risk finding yourself without recourse, facing a situation where you are forced to bear a loss that is not your fault. By proceeding with caution and rigor from the very beginning, you protect not only your investment but also your peace of mind.
Conclusion
In terms of transport reserve, good communication with the carrier as soon as the package is received and a problem is noticed is essential to facilitate the continuation of operations. Therefore, be as precise as possible in your claims, even attaching photos if necessary. If you accept the package without raising any reservations, the delivery will be considered complete and the package marked as "complete and in good condition."
"Then adopt the right reflexes and implement appropriate procedures to protect yourself from any anomalies during your next goods receipt. On our side, at Weebot, we ensure that each shipment is compliant and that no parts are missing."