GTC

Updated: October 2024

1- Introduction

These General Conditions govern the use of this website and the contract between you and us. These conditions establish the rights and obligations of any user and of Weebot in relation to the goods / services that we offer through this website. Before you click on the “Authorize Payment” box at the end of the order process, we ask that you read these Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions and Privacy Statement, do not place orders. These General Conditions may be subject to modification; Therefore, you are requested to read them carefully before placing orders.

2- Use of the site

These General Conditions are the only conditions applicable to the use of this site and replace all other conditions, except with the express prior written agreement of the Seller. These Terms and Conditions are important to both you and us, having been drafted to create a legal contract between us, protecting your rights as a consumer and our rights as a trader. You accept, by placing an order, to be subject without reservation to these General Conditions, after having read them. You agree: - To only use the website for legitimate requests or orders. - Not to place speculative, false or fraudulent orders. If we have reason to believe that such an order has been placed, we reserve the right to cancel it and notify the relevant authorities. - To undertake to provide an e-mail address, postal address and/or any other information enabling us to contact you, accurately and precisely, and to acknowledge that we may use this information to contact you if this proves necessary. - If you do not give us all the information we need, we will be unable to process your order.

3- Order refusal

We reserve the right to withdraw, at any time, any product from this website, and/or to replace or modify any content or information contained on this website.

A quote is valid for 24 hours from the time the quote is sent. After this period, Nanolab Weebot has the right to refuse the order placed.

4- Presentation and description of the products

The characteristics of the products offered for sale are presented in the “product sheets”. The prices of the products are indicated in Euros (€) all taxes included, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the chosen delivery method are displayed on the screen in the summary page of the customer's selection. In the event that one of the product sheets is incomplete, it is up to anyone interested to send an email requesting additional information on a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize his order. All texts and images presented on the seller's online sales site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

5- Order procedure

After accessing a first summary of the items pre-selected in the departments and added to the basket, the customer is invited to confirm his selection before accessing the payment page on which he enters all the information necessary to pay the price requested by the seller. Orders are confirmed by email: the seller sends an email to the address entered by the customer at the time of their order (or registration on the site) to summarize the exact terms of the contract entered into. Information relating to product delivery is entered by the customer. In the event of a material error entered by the customer, the customer has a maximum of 24 hours to notify customer service of the desired delivery address. After this period, the seller cannot guarantee that the modification will be taken into account. The data recorded by the seller constitutes proof of the nature, date and content of the contract. This contract is archived by the seller on its computer servers and the customer can access this information by contacting the online sales contract archiving service – Weebot Company – 8 Rue Esnault Pelterie, 92100 Boulogne, by post.

6- Delivery of products

The seller undertakes to deliver the packages containing the products ordered to the carrier chosen by the customer when ordering. Delivery takes place, except in cases of force majeure beyond the seller's control, within a usual average time of 4 days for France and Europe and 5-6 days for the rest of the world from confirmation of the order and full payment. The products remain the property of the seller until full payment of the price and/or receipt of the amount paid. However, from receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.

An order may, in rare cases, be canceled and fully refunded if we cannot find a delivery provider (especially international). 

Weebot Nanolab cannot be held responsible for a delivery delay or its direct consequences. 

The limit of liability is the full reimbursement of the sums paid by the customer, no additional compensation for late delivery can be requested.

Any product used cannot be returned or exchanged.

In accordance with current regulations, it is up to the Customer or the recipient to check, in front of the delivery person, the contents and visual appearance of the package(s) to verify that no item is damaged or missing; otherwise the Customer or the recipient must systematically place reservations on the delivery slip, specifying the nature of the damage noted. To be admissible, these reservations must be confirmed in writing (registered letter with acknowledgment of receipt) within three (3) days, not including public holidays, by the Customer or the recipient to the carrier and by email to WEEBOT in the same deadlines.

The “Serenity of transport” option offered by weebot is completely optional and allows you, in the event of a signature dispute or dispute with the carrier, to return a product without waiting for the transport to be investigated.

7- Payment

Once the basket has been validated and the delivery method chosen, Weebot offers the Customer a 100% secure payment method by credit card: Paypal and Stripe. With Paypal, the Customer can pay in two different ways: 1. He already has a Paypal account: Nothing could be simpler, The Customer connects to his Paypal account and follows the instructions to make the transaction. 2. He does not have a Paypal account: The Customer can pay with his payment card. Our Paypal service gives the possibility of paying via various payment cards: - Carte Bleue - Mastercard - Visa With Paypal, the Customer's bank card number is in no way transmitted to the company Weebot and each purchase is confirmed by a receipt .

You can also pay by Stripe.


Payment for your order in 2 to 12 installments / 

Our partner offers you a financing solution
called [Paiement en x fois / Paiement différé], which allows you to pay
your order without amount limit over X months / X days.


Deferred payment to pay for your order. If you wish to subscribe to this service, your contact details will then be transmitted to our partner who, subject to acceptance of your file, will offer you payment over X months / X days and will indicate to you a payment schedule summarizing the amount of the different monthly payments.

Depending on your file, supporting documents may be provided to you.
requested to validate your financing request. For payment in
several times: as soon as our partner accepts your file, you will have to pay the amount of the first monthly payment including a fee of X% of the total amount of the order.

You will be charged for other monthly payments according to the payment schedule communicated to you.
For deferred payment: as soon as your file is accepted, your order will be validated and a fee of X% of the total amount of the order will be taken from you, if fees are not offered. You will then be debited for the entire amount X days after your order.
If you request to benefit from a financing solution offered by our partner, the information relating to your order will be transmitted to our partner, who will use it for the purposes of studying your request for the granting, management and delivery. recovery of financing. Our partner reserves the right to accept or refuse your financing request. You have a withdrawal period of 14 days to renounce this financing. 
How Payment in X installments works: Payment in X installments allows you to pay for the order placed on Weebot as follows:
A mandatory contribution, debited on the day of confirmation of the order,
corresponding to part of the order and a fee of X% of the total order amount, if fees are not offered.
A distribution of the remainder of the order amount over the number of
remaining monthly payments according to the payment schedule which will have been communicated.

How it works Deferred payment for X days: Deferred payment for X days allows you to pay for the order placed on [Nom du marchand] as follows:
A fee of X% of the total order amount is charged upon ordering, if fees are not offered.
The amount due is deducted X days after validation of payment and
confirmation from our partner.

Weebot offers its customers the Younited credit service for the settlement of their purchases and the execution of payment. This is conditional on the customer's acceptance of the credit contract offered by Younited.

Weebot n°ORIAS 23000891 acts as non-exclusive agent in banking operations for Younited. Weebot assists in carrying out credit transactions without acting as a lender or insurance broker.

Any refusal to grant credit by Younited for an order may result in its cancellation."

Any termination of the General Terms and Conditions which bind the customer and Weebot results in the termination of the credit contract between Younited and the customer.

The amount is paid by a credit granted by Younited registered on REGAFI under number 13156, approved as a credit institution by the Prudential Control and Resolution Authority (ACPR) - 4 Place de Budapest - CS 92459 - 75436 PARIS CEDEX 09 - www.acpr.banque-france.fr).

  • About Younited: Younited is a credit institution, partner of Weebot, which manages the payment solution in installments offered on the site.Learn more
  •  FAQ: Visit the "Frequently Asked Questions" page to learn more about using Younited Pay.Learn more

If you wish to file a complaint, please refer to the information provided on the Younited website: https://www.younited-credit.com/media/202352/politique-de-gestion-des-reclamations_site-yc_2023-vf.pdf

Insurance: Insurance moov'zen is a group insurance contract taken out by BOOST Solutions, SAS with capital of 5,000 Euros, 655 avenue Roland Garros BP107 78530 Buc RCS VERSAILLES 800077687, insurance brokerage company No. ORIAS 14002488 with Cowen Insurance Limited, a limited company with capital of 10,000,000 euros, an insurance company under Maltese law authorized to operate in France under the Free Provision of Services, registered in the Malta Trade and Companies Register under number C 55905, and whose registered office is located at Axeria Business Center, 380, Level 2, Canon Road, Santa Venera, SVR 9033, Malta, distributed by the intermediary agents of Boost Solutions, and managed by SPB SAS brokerage insurance with capital of 1,000,000 Euros, with its head office located at 71 Quai Colbert, 76600 Le Havre, RCS Le Havre 305 109 779 and number ORIAS 07 002 642 - www.orias.fr

8- Legal withdrawal period

In accordance with the provisions of the Consumer Code: Article L120-20: “the consumer (here the customer) has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, the exception, where applicable, of return costs.

9-  Returns

  • 1. The seller accepts returns from customers within fourteen clear days on the condition that the products have not been used, worn or damaged and that they include their labels and/or accessories supplied with the product.
  • 2. It is recommended to use the original package to make returns as the available envelopes do not offer optimal protection for returned items. Likewise, it is obligatory to return the products for tracking against signature at a minimum. Responsibility for the return transport of a product is always the responsibility of the sender.
  • 3. The seller reserves the right to refuse a return for any reason which does not comply with the conditions set out in paragraphs 1 and 2. Thus, the package checked as non-compliant will be reshipped to the customer at his expense.
  • 4. All our eco-mobility products have a Lithium battery. It must not be left to rest at a temperature lower than 10°, and above all, in order to preserve its maximum capacity, must be recharged at least once a month >.
  • 5. In the event of a compliant return, the seller offers the customer: A full refund of the products ordered.
  • 6. For rapid processing of returns, it is strongly recommended to attach a copy of the invoice and an explanatory note inside the package.
  • 7. The Weebot company will not be held responsible in the event of negligence on the part of the customer in the procedures communicated to them.
  • In the case of a refund, the accessories offered or offers made to the customer will be deducted if the products are not returned in new condition. For any product offered as part of the sale and used, its price will be deducted from the reimbursement amount. 
  • In accordance with article 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made according to the consumer's specifications or personalized or which, due to their nature, cannot be reshipped or are likely to deteriorate or expire quickly. In the case of registration or engraving, the product concerned will not be eligible for return. 
  • Faced with the plurality of different batteries possible and in order to offer you the most recent and efficient cells, we create each battery to order. This implies that it is a personalized product not eligible for return or right of withdrawal.  
  •  Shipping costs are not covered by the manufacturer's warranty. On the other hand, Weebot gives you the benefit of a commercial guarantee thanks to its preferential rates negotiated with transport providers. The product must be prepared in its cardboard box or strapped onto a half-pallet (different conditions for scooters). In order to be supported, the customer must follow the procedure indicated by Technical Support, always starting with a single video recording the anomaly, the ODO (total mileage traveled) and the serial number. Punctures occurring shortly after changing an inner tube in the workshop cannot be covered by the warranty due to the random nature of these resulting from contact with soils whose regularity we cannot guarantee.     

10- After-sales service and legal guarantee of conformity

The relations between the seller and the customers are governed by this contract. Customer service is open from Monday to Friday, from 10 a.m. to 6 p.m., you can contact the after-sales service on 01 80 89 45 52. You can also contact the after-sales service by email at the following address: (contact@wee- bot.com) or by mail to Weebot, 8 Rue Esnault Pelterie, 92100 Boulogne

  • The products are covered by the legal guarantee of conformity for 2 years according to European law and the batteries are guaranteed for 2 years. 
  • The warranty on hoverboards is 2 years all parts included, however if the product is not used for a long period (1 to 2 months), it may damage the battery and some components, and repair costs may be charged. .
  • For any sale to a professional, the product warranty begins on the date of the invoice between Weebot and the professional.
  • In the event of a problem encountered with the device, or any malfunction, the procedure is to contact after-sales service.
  • The warranty will be automatically lost if the customer carries out any internal handling of the device himself (unscrewing the fairings included)
  • Any significant modifications made to the product concerning the mechanical or electronic part without the explicit agreement of Weebot results in a total loss of the manufacturer's warranty. 
  • Opening the product or modifying major parts without our agreement results in a total loss of warranty. The addition of simple aesthetic accessories (lamp, seat kit, carrying handle for example) relating only to the exterior of the product is not affected by the loss of warranty.
  • A used product cannot be returned or exchanged.
  • Regarding new products, 3D photos or photos of previous versions can potentially be presented. They are not contractual.
  • On all of our products, water damage is not guaranteed.
  • Commissioning fees may be applied for product recovery in our stores or premises. 
  • Our products benefit from the manufacturer's warranty, the duration varying depending on the manufacturer. The decision to take out a guarantee is solely the responsibility of the manufacturer. Certain so-called functional wear products are only very exceptionally examined under warranty.
  • It is important to recover products repaired in the workshop quickly to avoid penalizing other customers due to lack of space. A parking fee of €5 per day may be charged to customers who do not collect their product after being informed of the completion of the repair. These costs will be payable when collecting the product or on the next invoice. Customers who do not collect their product within 15 days following a registered letter informing them of this obligation could see their product entrusted to a recycling company for destruction.
  • All details provided on the GUARANTEE AND After-sales service page are authentic to the General Terms and Conditions.
    We strongly invite you to consult them.

12- Limitation of the seller's liability

  • 1. It is the responsibility of the customer wishing to track their package to ask the seller for the package number by email to customer service.
  • 2. The products are offered for sale “subject to availability” and the seller cannot under any circumstances be required to pay damages in this respect, or any other financial compensation.
  • 2.1. In the event of unavailability, the customer will be informed of the situation by email, telephone or mail. If the product is permanently unavailable, the customer can choose another product of equivalent value or request reimbursement of the amount already paid by him.
  • 3. The seller cannot be held liable in the event of a typographical error on his part regarding the price or description of the products or on the part of the customer in the information he has entered.
  • 3.1. Likewise, the seller cannot be held liable in the event of a typographical error on the part of the customer when entering his address or email which would prevent the seller from successfully carrying out the services to which he has undertaken.
  • Nanolab is not liable if there is a direct external dispute between Nanolab and an external transport or payment provider. 
  • 3.1.1 As a non-exhaustive example, a package returned to the sender with the carrier's mention of an error on the part of the customer which makes delivery impossible will not be reshipped to the customer without full payment of new shipping cost.
  • 4. The sale is subject to the condition of acceptance by the seller of the terms of sale, this acceptance is manifested either by the preparation and shipping of the order or by the debit of the credit card used by the customer during of his order on the online sales site.
  • 4.1. A refusal of an order is manifested by a rejection of payment by the seller.

13- Data confidentiality

The personal data provided by the customer is not distributed to third parties; they are, unless expressly opposed by the customer, integrated into the Weebot brand customer file. Banking data is not accessible by wee-bot.com. In accordance with law 78-17 of January 6, 1978, the customer has a right of access and rectification at any time. To exercise this right, simply contact the brand's Customer Relations Department by email at contact@wee-bot.com.

The Customer has the possibility to unsubscribe from Voltee newsletters at any time by clicking on the link present in all emails. The Customer also has the possibility of registering on the list opposing telephone canvassing. Information relating to this device is available on the website http://www.bloctel.gouv.fr/.

14- Conciliation of the parties in the event of a dispute of any nature

In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure (according to the conditions provided for in Title 1 of Book VI of the Consumer Code) directly with the seller in order to settle the dispute. dispute without the intervention of a third natural or legal person. This procedure replaces any other existing form of resolution for a period accepted by the customer of 30 working days.

In the case of a sale or commercial relationship with a French or foreign professional, French law applies and the competent jurisdiction will be that of the commercial court.

The customer has the possibility of using a consumer mediator under the conditions provided for under Book 1 VI of the Consumer Code and the contact details of the competent consumer mediator(s).

The customer also has the possibility of contacting the company's mediator, namely CM2C: https://www.cm2c.net/

The customer can directly fill out the form: https://www.cm2c.net/declarer-un-litige.php

The company Nanolab Industries enregistered with the Nanterre RCS under number: 813.537.982. Head office 8 rue Esnault Pelterie 92100 Boulogne Billancourt

Intra-community VAT number: FR62 813 537 982

Address:  8 Rue Esnault Pelterie 92100 Boulogne Billancourt

Phone : 01.80.89.45.52   E-mail : contact@wee-bot.com